Employer Strategies

Work Support & Resources

Work Support & Resources

ALICE employees contend with the same struggles as higher-income workers – they have young children that need a safe place to go while they work, ailing parents that can’t be left alone, and cars that need regular maintenance. However, for ALICE any disruption to their delicate balancing act—a sick kid, a family crisis, a flat tire—turns them into an employee that seemingly cannot be relied upon. What can these workers do when they are simply without options? Some area companies are taking innovative steps to help their workers navigate a financial or family crisis without it disrupting their ability to work. These creative solutions are not high-cost programs, but they offer a priceless sense of security to their employees. This translates to increased loyalty and reduced absenteeism, which benefits everyone involved. Take a look at the case studies below to learn more about these creative concepts aimed at helping workers and improving business.

Strategy: Creatively address transportation challenges
How employers can help:
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When there is a car maintenance issue, we will advance ALICE’s pay to fix her car, with a couple of caveats: We have a trusted mechanic we have her use—I pay that mechanic directly. And then she will pay me back over 12 or 14 weeks, or however long it takes.
Strategy: Support the needs of your workforce
How employers can help:
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Customers often have a perception that they’re being taken advantage of in this industry, and they come in with daggers. Then the person whose been working two jobs who has to get their kids at daycare, maybe they didn’t smile when a customer came in, and all of a sudden the customer is trashing them. There’s not a lot of empathy for ALICE workers.
Strategy: Connect employees with support services
How employers can help:
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We have an employee assistance program; however I also have a pulse on my community, sharing resources that my employees can access. 2-1-1 call center is a great community link to a whole host of human services. Employees can get connected to supports for housing, food assistance, mental health, and a whole host of others.
Strategy: Support caregiving employees
How employers can help:
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If you have people who are exhausted, their focus is on, ‘I need to get my mother into care or into some sort of nursing home,’ or if they have a child that has to leave school early and they don't have anybody to watch them, that's going to impact the work that they are doing. It’s going to impact the delivery of their product, it's going to cause errors in the work that they are doing, and ultimately, it's going to impact the organization.
Uber has been a game changer for us, especially the Uber for business app. We are able to send out invitations to ALICE who we work with… she’s able to arrange her own ride if there’s an accident or a need… that has been a real big enhancement to our business and to ALICE – Small Business Owner, Home Health Service Provider
For me, it’s essential to understand my employees and what their needs are—not just on the job, but I also try to look behind the curtain to understand what might be influencing their on-the-job performance. I have an open-door policy and do whatever I can to make my employees feel comfortable. We have an employee assistance program available to staff, however I also have a pulse on my community, and the resources that my employees can access. – Executive Director, Nonprofit
Work Support & Resources
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